Fitment Focus
Built around Mercedes ML W166 and GL X166 2012–2015 upgrade demand. Your dashboard photo, factory system and connector photos help reduce wrong-version risk before international shipping.
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Mercedes ML GL Android-autoradio 2012–2015 W166/X166 met draadloos CarPlay
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Compatibiliteitscontrole, veilig afrekenen, levering met tracking en praktische klantenservice.
Vehicle-Specific Mercedes Upgrade
Mercedes ML GL Android Head Unit for 2012–2015 W166/X166
This Mercedes ML GL Android Head Unit upgrades the factory dashboard experience with a cleaner touch interface, wireless CarPlay, Android Auto, Android apps, DSP audio tuning and vehicle-specific connection support.
Before shipment, iKAGOO checks your model year, factory system, dashboard layout, steering position and connector information. This helps prepare the correct screen, harness and vehicle interface instead of asking you to guess only from product photos.
Snel antwoord
What This Upgrade Does
The Mercedes ML GL Android Head Unit is a vehicle-specific Android screen upgrade for 2012–2015 Mercedes-Benz ML W166 and GL X166 vehicles using the matching factory system route. It replaces the old dashboard screen experience with a modern touch interface while keeping the vehicle’s original operation logic familiar after correct connection. Wireless CarPlay, Android Auto, Android apps, Bluetooth, WiFi, 4G support and DSP audio tuning give the cabin a stronger daily-use upgrade than a simple phone mount or basic Bluetooth adapter. Original steering-wheel controls, factory camera paths, parking information, factory audio route and the COMAND-related interface are handled through the matched harness and vehicle interface where supported. iKAGOO prepares the correct version after checking your vehicle details, so your order is matched by system and connector configuration, not only by model name.
Modern Daily Use
Wireless CarPlay, Android Auto, navigation apps, music apps and split-screen use make the vehicle easier to use for commuting, family trips and long-distance driving.
No Intentional Wire Cutting
The intended route uses a matched harness, LVDS cable, GPS antenna, 4G antenna and vehicle interface. Supported factory wiring should not be cut, drilled or permanently modified.
A Cleaner Screen Upgrade for the ML / GL Dashboard
The installed screen gives the older Mercedes dashboard a more useful center display without changing the vehicle into a universal aftermarket layout. You get touch control for navigation, media and phone projection while the original button area remains familiar. This is the main reason the upgrade feels practical for daily use instead of being only a cosmetic change.
Screen and Interface Designed for Familiar Operation
The interface keeps the visual language close to a factory-style Mercedes display while adding faster access to navigation, music and phone functions. This helps drivers who want a modern system without losing the familiar luxury SUV cabin feel. The screen layout also makes repeated daily operations easier than the small older factory display.
Prepared as a Complete Upgrade Kit
The package route matters because most wrong-version problems are caused by cables, LVDS plugs, antennas or factory-system differences. This kit includes the core screen route, power cable, LVDS cable, GPS antenna, 4G antenna and other connection parts shown for the Mercedes upgrade path. iKAGOO uses your vehicle information to prepare the version that matches your dashboard and factory system.
Confirm the Factory System Before Shipment
Mercedes NTG systems can look similar from the outside, but the screen plug, button layout and original menu route can be different. Sending photos of your original screen, head unit buttons and connector area helps iKAGOO prepare the correct version before packing. This reduces the chance of opening the dashboard only to discover that the LVDS or factory-system route does not match.
Main Buying Benefits
What Changes After Installation
This upgrade is not only a larger display. It changes how you use navigation, calls, music, parking view and phone apps in an older Mercedes SUV.
Draadloos CarPlay en Android Auto
Your phone can become the main navigation and media source without relying on the older factory input method. Maps, calls, music and messages are easier to use on the dashboard screen. This gives both the driver and passengers a more modern daily experience.
DSP Audio Tuning
The DSP route gives you more control over sound output than a basic screen-only replacement. You can tune the cabin sound for clearer vocals, stronger bass and better balance. This is useful for ML and GL owners who still care about the premium cabin feeling.
Factory-Style Integration
The matched harness and vehicle interface are used to keep supported factory controls and vehicle routes working after correct connection. Steering-wheel controls, original camera input and parking-related display behavior are handled through the vehicle-specific path where supported. This is what separates a proper upgrade from a generic screen.
Fabrieksinstellingen blijven behouden
Ondersteuning voor originele voertuigfuncties
When the correct version is prepared for your 2012–2015 Mercedes ML W166 or GL X166 and installed with the intended harness route, the upgrade is designed to retain the practical factory functions needed for normal daily use.
Bedieningsknoppen op het stuurwiel
Supported after correct CANBUS and button-control configuration.
Factory Camera Route
Factory reverse camera support is handled through the matched video and vehicle-interface route where supported.
Parking Information
Parking sensor and camera display behavior depends on the original system and interface configuration.
Original Audio Route
Factory audio and speaker output are prepared according to the vehicle system and selected hardware route.
Original Controller Logic
Supported Mercedes controller and COMAND-related operation can continue through the intended integration route.
Vehicle Settings Access
Factory-system access is considered during version matching so essential settings remain reachable where applicable.
Voor speciale fabrieksaudiosystemen, niet-standaardcamera’s, eerdere aanpassingen door derden of ongebruikelijke regionale configuraties zijn mogelijk aanvullende aansluitinstructies nodig. Geef bij het bestellen de gevraagde voertuiggegevens door, zodat iKAGOO de juiste versie kan voorbereiden.
Specificaties
Core Product Configuration
These specifications are written for buyer understanding, not only as a parameter list. Final hardware details can vary by selected memory option and factory-system match.
Producttype
Vehicle-specific Android head unit / Android screen upgrade
Voertuigassortiment
Mercedes-Benz ML W166 / GL X166, 2012–2015 target range
Factory System Route
Designed around NTG4.5-style Mercedes factory system matching
Geheugenopties
2+32GB, 4+64GB, 6+128GB, 8+128GB 8 Core
Slimme connectiviteit
Wireless CarPlay, Android Auto, 4G, WiFi and Bluetooth
Audio
DSP audio route available for tuning and cabin sound adjustment
Camerasteun
Rear camera and supported camera input route depend on correct interface matching
Package Planning
Screen, power cable, LVDS cable, GPS antenna, 4G antenna and related accessories as applicable
Feature Media
Upgrade Details Shown Through Product Media
The following media explains the main experience this Mercedes ML GL Android Head Unit is designed to deliver: easier phone use, clearer screen interaction, stronger connectivity, better parking visibility and a cleaner non-destructive installation route.
Factory-Style Menu and App Access
The upgraded interface gives you direct access to phone, navigation, music, video and system functions from a more modern screen. This helps reduce the daily frustration of using an older Mercedes display for modern phone-based driving. The layout also keeps the cabin feeling more integrated than a hanging universal tablet.
Designed for Mercedes Radio Upgrade Demand
Many ML and GL owners want a smarter system without making the dashboard look cheap or out of place. This screen route focuses on a Mercedes-style display form and familiar center-dash placement. It gives the vehicle a more advanced cabin while still respecting the original design direction.
Phone Connectivity for Real Daily Use
CarPlay and Android Auto are the main daily-use reasons to upgrade this vehicle. You can use navigation, calls and music with less dependence on the older factory input method. This is especially useful for drivers who use the ML or GL as a family SUV or long-distance vehicle.
Android Platform for Apps and Modern Interface
The Android system route gives the head unit more flexibility than a basic CarPlay-only module. You can use supported Android apps, media tools and navigation software directly on the screen. This gives the upgrade a broader long-term value if you want more than phone mirroring.
Bluetooth Calling and Media Support
Bluetooth support helps keep phone calls and media use convenient when you do not want to connect through CarPlay or Android Auto. For everyday driving, this makes the system easier for multiple family members to use. It also gives the vehicle a more modern connection route than relying only on the older factory workflow.
4G Connectivity for Navigation and Apps
4G support helps navigation apps, online music and connected services work more independently when configured with the correct network route. This is useful when you want the screen to operate as a real in-car smart system. It also reduces dependence on older factory navigation data.
Voice Control for Safer Operation
Voice interaction helps you reduce manual screen operation while driving. Calling, music control and navigation requests can be easier when your hands stay closer to the wheel. This improves the daily usability of an older Mercedes SUV without changing the vehicle’s basic driving feel.
Clearer Screen Experience
A sharper display improves how maps, camera views and media information appear from the driver seat. Clearer screen information matters because navigation and reverse-view use are functional upgrades, not only entertainment features. The final screen version should be confirmed before shipment to match the selected product route.
Reversible Wiring Philosophy
The intended upgrade route avoids intentional cutting of supported factory wiring. A matched harness and vehicle interface help keep the installation cleaner and easier to diagnose if a setting or connector needs checking later. This matters because a luxury SUV dashboard should not be treated like a universal wiring experiment.
DSP Sound Adjustment
DSP tuning gives you more control over the cabin sound than a simple screen swap. You can adjust sound balance for clearer vocals, stronger bass and a more pleasant listening experience. This is useful for family driving, highway trips and owners who want the upgrade to feel premium after installation.
Better Cabin Audio Control
The sound adjustment route is valuable because older factory systems may not give you the flexibility expected from a modern multimedia screen. DSP settings can help you tune the audio to the cabin instead of accepting one fixed output. This turns the upgrade into a better daily-use system, not just a display replacement.
IPS Touch Display Experience
The touch display is important for map reading, menu use and quick app operation. A clearer and more responsive screen makes the upgrade easier for both the driver and passengers to use. It also helps the dashboard feel newer without changing the vehicle’s basic luxury SUV identity.
Camera and Parking View Support
Camera support can make parking a large SUV easier, especially in tight spaces or when family passengers are inside the vehicle. The correct interface route helps display supported camera input more clearly on the upgraded screen. Factory reverse camera and parking features should be confirmed with your original system before shipment.
HD Reverse Video Use
A clearer reverse display improves confidence when backing into parking spaces, garages or narrow driveways. The value is practical because it helps you see the rear-view image on a more modern screen. iKAGOO checks the factory camera route so the correct connection method can be prepared for your vehicle.
Split-Screen Navigation and Media
Split-screen use helps you view navigation and entertainment information at the same time. This is useful on longer drives because passengers can enjoy media while the driver keeps map guidance visible. It makes the older Mercedes cabin feel closer to a modern connected SUV.
Driving Assistance Input Support
The screen can display supported external driving-assistance camera or video inputs when the selected hardware route allows it. This gives owners more flexibility if they plan to add compatible camera accessories later. Compatibility still depends on the selected camera hardware, wiring route and vehicle interface.
Screen Size and Accessories Reference
The accessory route matters because the screen, power cable, LVDS cable, antenna and interface parts must match the vehicle system. Before packing, iKAGOO can check the visible parts prepared for your order when requested. This gives international buyers more confidence before the product leaves the warehouse.
Additional Mercedes Layout References
Why Dashboard Shape and Model Year Must Be Checked
Mercedes dashboards can look similar across model families, but screen position, year range, system version and connector type can be different. These reference visuals explain why iKAGOO asks for photos before shipment instead of relying only on the badge name.
Different Mercedes Screen Layouts Need Different Versions
The correct screen version depends on dashboard architecture and model year. A GLC, CLA, A-Class or E-Class style screen does not automatically fit an ML or GL. This is why your original dashboard photo is part of the order review.
Year Range Is Not the Only Fitment Rule
Two vehicles can share a similar year range but use different dashboard shapes or factory systems. The product must match the actual vehicle architecture, not only the listing title. iKAGOO uses photos and system information to reduce this risk.
Model Family Differences Affect Screen Choice
Large-screen Mercedes upgrades are not interchangeable across all models. Vent position, screen base, trim shape and original display size can change the required version. This is why a vehicle-specific order review protects the buyer.
Correct Matching Prevents Wrong-Version Orders
A correct Mercedes upgrade depends on the exact dashboard and factory-system route. If the visible screen area or original control layout differs, the prepared product may also need to differ. Send the requested photos before shipment so the order can be checked properly.
Waarom bij iKAGOO kopen?
Matched by Vehicle Details, Not Only by Product Photos
A Mercedes ML GL Android Head Unit is not a simple universal tablet. The correct result depends on model year, NTG system route, LHD/RHD position, connector type, camera route, audio configuration and previous modifications.
Pre-Shipment Fitment Check
iKAGOO checks your vehicle year, dashboard photo, original system and connector information before preparing the final version. This reduces the risk of receiving a screen that looks similar but does not match your vehicle route.
Vehicle-Specific Harness Route
The matched harness and interface route are prepared for the intended Mercedes ML / GL installation path. This helps keep supported original controls, audio and camera routes usable after correct setup.
Support After Payment
If installation questions appear, iKAGOO can review photos, videos, wiring position, system settings and function behavior. The goal is to solve the actual connection or setup problem instead of leaving the buyer alone after delivery.
Vóór verzending
Vehicle Information Needed Before We Prepare Your Order
Send this information after ordering or before shipment. It helps iKAGOO prepare the right Mercedes ML GL Android Head Unit version and avoid wrong harness, wrong LVDS route or wrong factory-system matching.
Voertuigmodel en jaarExample: 2014 ML350, 2015 GL450 or other W166/X166 model.
StuurpositieLinksgestuurd of rechtsgestuurd.
Original Screen PhotoShow the factory display and surrounding dashboard clearly.
Button Panel PhotoShow the radio button layout and original control area.
Factory System MenuPhoto of the original menu helps confirm NTG route.
Connector Photos When NeededUseful when the vehicle has previous modifications or uncertain system history.
Camera and Audio DetailsTell us if your vehicle has factory camera, 360 camera or special audio system.
Previous Aftermarket WorkDisclose any replaced radio, repaired wiring or non-factory module.
After You Order
Wat gebeurt er nadat u een bestelling plaatst?
iKAGOO does not treat this Mercedes upgrade as a simple accessory shipment. The order is checked, prepared and supported as a vehicle-specific electronics upgrade.
Your order number becomes the reference for product preparation, shipment tracking and later support.
iKAGOO checks or reconfirms model year, steering position, dashboard layout, factory system and key photos when needed.
The screen, harness, LVDS route, CANBUS or interface route and accessories are prepared according to the vehicle information.
If you ask before packing, iKAGOO can provide photos of visible parts prepared for your order.
After version confirmation, the order is packed and dispatched. Vehicle-specific preparation can affect handling time.
Tracking is added after dispatch. Some routes may show international and local tracking updates at different times.
If the installer finds a wiring, camera, audio, CANBUS or setup issue, iKAGOO may request photos and videos to review the actual condition.
When the issue is not a basic setting question, useful evidence can be organized for technical review.
When electronic delivery is possible and the issue is confirmed, instructions or files may be provided by email after confirmation.
If a needed cable or accessory is missing or incorrect, iKAGOO will review the case and arrange the approved solution.
If confirmed incompatibility remains after the required checks, iKAGOO provides a clear handling route for the device itself under the applicable policy.
You can still contact iKAGOO for supported updates, activation, troubleshooting or maintenance direction after successful installation.
iKAGOO Product Evaluation
Three Checks Before You Buy
These iKAGOO standards help you understand upgrade value, factory-function retention and the right installation path before ordering.
Noodzaak van een upgrade
92/100
Sterke argumenten voor een upgrade
This score means the upgrade gives clear daily-use value, not only a newer screen appearance.
- Wireless CarPlay and Android Auto solve a real daily navigation and phone-use limitation.
- The Android screen route adds apps, media and DSP tuning beyond a basic CarPlay-only module.
- The vehicle-specific harness route is more complete than keeping the old display with only minor add-ons.
- For long-term ML and GL owners, the cabin becomes easier to use without replacing the vehicle.
Compatibiliteit met het originele voertuig
90/100
Near-OEM Route
A 90/100 result does not mean that 10% of factory functions are lost. It describes the upgrade route, control retention and OEM-style match.
- Factory Function Continuity: 25% — audio, camera and factory-system access are checked where applicable.
- Original Control Continuity: 15% — steering-wheel controls and supported controller routes remain important.
- Vehicle Data & Warning Integration: 20% — parking and vehicle information routes depend on CANBUS support.
- Physical Architecture Match: 15% — screen fit and dashboard placement must match W166/X166 layout.
- Factory-Style UI & Interaction Match: 15% — interface should feel integrated, not like a loose universal tablet.
- Installation & Hardware Integration: 10% — harness, LVDS and accessory routing affect final quality.
Gemak van installatie
Niveau 3
Gevorderde doe-het-zelvers
This level means the job suits an experienced DIY installer or an automotive electronics installer, with careful trim removal and full function testing.
L1
L2
L3 Active
L4
L5
- Main screen and dashboard trim work are normally involved.
- Several connectors, LVDS route, antenna and accessory cables must be identified correctly.
- CANBUS, camera, audio, steering controls and original menu access should be tested before reassembly.
- No intentional cutting of supported factory wiring is part of the intended route.
Vergelijk Opties
Why This Upgrade Beats a Small Add-On for Many Owners
Different upgrade routes make sense for different buyers. This comparison helps you choose based on actual use instead of buying the cheapest-looking option.
Repair Old Factory Screen
Repair can restore the original system, but it does not add modern navigation, CarPlay, Android Auto or Android app use. Choose repair only if you want the old feature set back and do not need a modern interface.
Module uitsluitend voor CarPlay
A module can be enough if your factory screen, camera, audio and controls already satisfy you. It is less complete if you want a newer screen, Android apps, DSP tuning and a broader multimedia upgrade.
iKAGOO Mercedes ML GL Android Head Unit
This route gives you a more complete dashboard upgrade: modern screen operation, wireless CarPlay, Android Auto, Android apps, DSP audio and vehicle-specific version preparation before shipment.
Veelgestelde vragen
Veelgestelde vragen
These questions focus on real buyer concerns: fitment, original functions, wiring, installation, version choice and what happens after ordering.
Will this Mercedes ML GL Android Head Unit fit my exact model year?
It depends. The intended range is 2012–2015 Mercedes ML W166 and GL X166, but iKAGOO still checks your factory system, dashboard layout, steering position and connector route before shipment. Model year alone is not enough for a responsible Mercedes screen match.
Will original steering-wheel controls still work?
Yes, when the correct version is prepared and the CANBUS or vehicle-interface route is configured correctly. Steering-wheel control support is one of the key reasons to use a vehicle-specific Mercedes Android head unit instead of a generic screen.
Will the factory camera or parking sensors continue to work?
It depends on your original camera and parking configuration. The upgrade is designed to support the factory camera route where the correct interface is matched, but 360 camera and parking display behavior should be confirmed with your vehicle photos and system details before shipment.
Ondersteunt het Apple CarPlay en Android Auto?
Yes. This Mercedes ML GL Android Head Unit supports wireless CarPlay and Android Auto, giving you a modern way to use navigation, music, calls and messages from the dashboard screen.
Do I need to cut factory wiring?
No, not under the intended standard installation route. The matched harness and LVDS route are designed to connect without intentionally cutting supported factory wiring. If your installer believes cutting is required, stop and contact iKAGOO first.
Is it suitable for DIY installation?
It depends on your experience. The Installation Ease Level is Level 3 — Advanced DIY, which means previous dashboard or automotive-electronics experience is important. A professional installer is a better choice if you have never removed trim, identified connectors or tested CANBUS-related functions before.
Wat moet ik vóór de verzending opsturen?
Send your model year, steering position, original dashboard photo, original screen photo, radio button panel photo and factory-system menu photo. If your vehicle has a special audio system, factory camera, 360 camera or previous modification, send that information too.
What if my vehicle has a special factory audio system?
It depends. Standard audio and premium audio routes can require different connection handling. Tell iKAGOO about any Harman Kardon, fiber-optic, amplifier or unusual audio configuration before shipment so the order can be checked correctly.
Why buy from iKAGOO instead of a cheaper generic unit?
Because a Mercedes ML or GL screen upgrade depends on the vehicle system, connector route, harness, camera, audio and installation support. A cheaper unit may look similar in photos but still use different wiring, firmware, interface parts or after-sales handling. iKAGOO focuses on matching the correct version before shipment and supporting the installation route after delivery.
What happens if my connector or factory system is different?
It depends on the difference. If the issue is found before shipment, iKAGOO can adjust the prepared route or ask for more information. If it is found during installation, send clear photos and videos before forcing any connector or modifying wiring.
Can I ask for actual product photos before packing?
Yes. If you ask before packing, iKAGOO can provide photos of the actual visible product, accessories, frame or relevant parts prepared for your order. This is useful for international buyers who want extra confidence before dispatch.
What if software, settings or firmware are required?
It depends on the confirmed issue. iKAGOO may request system photos, version information, wiring photos and videos first. When electronic delivery is possible and the case is confirmed, instructions or files may be provided by email after technical review.
Order With Fitment Review
Upgrade Your Mercedes ML / GL Without Guessing the Version
This Mercedes ML GL Android Head Unit is best for owners who want wireless CarPlay, Android Auto, Android apps, DSP sound and a cleaner dashboard interface while keeping supported factory functions in the correct vehicle-specific route.
After ordering, send your vehicle photos and factory-system details so iKAGOO can prepare the matching screen, harness and interface before shipment.
1 beoordeling voor Mercedes ML GL Android Head Unit 2012–2015 W166/X166 with Wireless CarPlay
iKAGOO Klantenservice
Verzending, garantie en retourzendingen
Duidelijke informatie over de afhandeling van bestellingen, internationale verzending, voertuigspecifieke producten, garantieondersteuning, retourzendingen en beschadigde zendingen.
Orderverwerking
Meestal 1–3 werkdagen vóór verzending.
Internationale verzending
Normaal gesproken 5–20 werkdagen na verzending, afhankelijk van de bestemming.
Garantie op hardware
12 maanden beperkte garantie op in aanmerking komende fabricagefouten.
Voertuigspecifieke ondersteuning
Er is ondersteuning beschikbaar op het gebied van compatibiliteit, bedrading en configuratie.
Veelgestelde vragen
Deze antwoorden bieden een praktisch overzicht. De volledige beleidsregels, waarnaar hieronder wordt verwezen, zijn van toepassing op alle bestellingen.
Van waaruit worden bestellingen verzonden en hoe lang duurt de levering?
De meeste iKAGOO-bestellingen worden verzonden vanuit ons distributiecentrum in China nadat de productconfiguratie en de voertuiggegevens zijn gecontroleerd. De normale afhandeling van een bestelling duurt ongeveer 1-3 werkdagen.
De geschatte levertijden na verzending zijn:
- VS en Canada: ongeveer 5–9 werkdagen
- Europese Unie: ongeveer 7–15 werkdagen
- Het Verenigd Koninkrijk en Australië: ongeveer 7–10 werkdagen
- Andere ondersteunde regio's: ongeveer 7–20 werkdagen
De geschatte levertermijnen kunnen worden beïnvloed door douaneafhandeling, lokale feestdagen, leveringen in afgelegen gebieden, weersomstandigheden of vertragingen bij de vervoerder.
Moet ik invoerbelasting, btw of douanekosten betalen?
Bij standaard internationale verzending zijn de btw van het land van bestemming, invoerrechten, makelaarskosten of douane-inklaringskosten doorgaans niet inbegrepen.
Voor in aanmerking komende bestemmingen binnen de Europese Unie is er een optionele DDP-verzenddienst zijn mogelijk van toepassing. Importgerelateerde kosten zijn alleen inbegrepen wanneer bij het afrekenen DDP is geselecteerd of door iKAGOO schriftelijk vóór verzending is bevestigd.
Als DDP niet is geselecteerd, is de ontvanger verantwoordelijk voor eventuele kosten die door de lokale douane of de vervoerder in rekening worden gebracht.
Kan ik een spoedverzending aanvragen?
Voor bepaalde producten en bestemmingen is expressverzending of versnelde verzending mogelijk. De beschikbaarheid, de vervoerder en eventuele extra kosten worden vóór de verzending bevestigd.
Afhankelijk van de bestemming en het producttype kan iKAGOO gebruikmaken van vervoerders zoals DHL, FedEx, UPS, EMS, 4PX of een andere logistieke dienstverlener die tracking aanbiedt.
Hoe kan ik mijn zending volgen?
Nadat de bestelling is verzonden, wordt het trackingnummer of de trackinglink doorgaans naar het e-mailadres gestuurd dat bij de bestelling is opgegeven.
Het kan enkele werkdagen duren voordat er nieuwe trackinggegevens verschijnen, aangezien een pakket tussen internationale en lokale vervoerders wordt overgedragen.
Wat is het retour- en terugbetalingsbeleid van iKAGOO?
Of een retourzending in aanmerking komt, hangt af van de reden voor de retourzending, de staat van het product, de installatiestatus, het verstrekte bewijsmateriaal en of de retourzending is goedgekeurd door iKAGOO.
Bij een retourzending zonder gebreken moet het product normaal gesproken ongebruikt, niet geïnstalleerd, compleet en geschikt voor wederverkoop zijn. De klant is in het algemeen verantwoordelijk voor de goedgekeurde verzendkosten voor de retourzending.
De oorspronkelijke verzendkosten, DDP-kosten, btw, douanerechten en andere logistieke kosten worden in het algemeen niet terugbetaald, tenzij dit op grond van de toepasselijke wetgeving vereist is of anderszins door iKAGOO is bevestigd.
Stuur een product niet terug zonder dat u een goedgekeurd retouradres en retourinstructies van iKAGOO hebt ontvangen.
Wat gebeurt er als iKAGOO de compatibiliteit heeft bevestigd, maar het product niet kan worden geïnstalleerd?
Er kan aanvullende bescherming van toepassing zijn wanneer iKAGOO de compatibiliteit vóór de aankoop heeft bevestigd, de klant de juiste voertuiggegevens heeft verstrekt en de klant heeft meegewerkt aan redelijke installatie- en diagnosestappen.
Als iKAGOO bevestigt dat er geen redelijke technische oplossing beschikbaar is, en het probleem wordt gemeld binnen 7 kalenderdagen na levering, dan komt de klant mogelijk in aanmerking voor een terugbetaling van de productprijs zonder dat hij het product hoeft terug te sturen.
De oorspronkelijke verzendkosten, DDP, btw, douanerechten en andere kosten van derden zijn niet inbegrepen in deze terugbetaling van de productprijs.
Welke garantie biedt iKAGOO?
Tot de in aanmerking komende iKAGOO-producten behoren onder meer een 12 maanden beperkte hardwaregarantie voor geverifieerde fabricagefouten en in aanmerking komende hardwarestoringen bij normaal gebruik.
Afhankelijk van het probleem kan de oplossing bestaan uit diagnose op afstand, hulp bij de configuratie, vervangende onderdelen, reparatie, vervanging van het product, een gedeeltelijke terugbetaling of een volledige terugbetaling.
De garantie dekt normaal gesproken geen schade die is veroorzaakt door onjuiste bedrading, ongeoorloofde aanpassingen, onopzettelijke schade, binnendringend water, stoten, verkeerd gebruik, onjuiste spanning, installatiefouten of incompatibele apparatuur van derden.
Valt de garantie automatisch weg als het product wordt geopend?
Een inspectie of controle door een derde partij leidt niet automatisch tot het vervallen van de volledige garantie. Schade die is veroorzaakt door ongeoorloofde reparaties, het vervangen van onderdelen, onjuiste aanpassingen, defecte circuits of onjuiste hermontage valt echter niet onder de garantie.
Neem contact op met iKAGOO voordat u het product demonteert of repareert, zodat de juiste diagnostische procedure kan worden uitgevoerd.
Wat als mijn bestelling beschadigd aankomt of als er onderdelen ontbreken?
Neem contact op met iKAGOO binnen 7 kalenderdagen na levering en bewaar de originele verpakking, het verzendetiket, de accessoires en het product.
Gelieve duidelijke foto’s of video’s aan te leveren waarop het volgende te zien is:
- De buitenverpakking en het verzendetiket
- Eventuele zichtbare schade aan de verpakking
- Het product en het getroffen gebied
- Alle ontvangen accessoires en bedrading
Na controle kan iKAGOO, afhankelijk van het specifieke geval, zorgen voor een verzending van ontbrekende onderdelen, vervanging, reparatie, terugbetaling of een andere redelijke oplossing.
Wat moet ik doen als ik het verkeerde product heb besteld?
Neem contact op met iKAGOO voordat u het product installeert of gebruikt. Een omruiling of teruggave kan worden goedgekeurd als het product ongebruikt, niet-geïnstalleerd, compleet en geschikt voor wederverkoop is.
Klanten zijn doorgaans verantwoordelijk voor de verzendkosten en eventuele prijsverschillen wanneer het verkeerde product, voertuigmodel, bouwjaar of de verkeerde fabrieksconfiguratie is geselecteerd.
Er wordt niet automatisch een gratis voorafbetaald retourlabel verstrekt.
Kan ik mijn bestelling na betaling nog wijzigen of annuleren?
Neem zo snel mogelijk contact op met iKAGOO, bij voorkeur binnen 12 uur na het plaatsen van de bestelling, wanneer u een adres, voertuigconfiguratie of productwijziging aanvraagt.
Een wijziging of annulering is pas van kracht nadat deze door iKAGOO is bevestigd. Voertuigspecifieke producten kunnen kort na betaling in de inkoop-, programmeer-, test-, configuratie- of maatwerkfase terechtkomen.
Zodra de voorbereiding of verzending is begonnen, is annulering mogelijk niet meer mogelijk, of kunnen reeds gemaakte redelijke kosten in mindering worden gebracht.
Wat is inbegrepen in het pakket?
De inhoud van de verpakking varieert per product, voertuigmodel, fabriekssysteem en gekozen configuratie.
Afhankelijk van het product kan de verpakking het hoofdapparaat, voertuigspecifieke kabelbomen, een CANBUS-interface, adapters, USB-kabels, antennes, microfoons, bevestigingsmateriaal en andere installatieaccessoires bevatten.
Raadpleeg de betreffende productpagina, de foto’s van de verpakking en de orderbevestiging voor de exacte inhoud van de verpakking.
Hoe kan ik contact opnemen met de klantenservice van iKAGOO?
Je kunt contact opnemen met iKAGOO via het contactformulier, e-mail, WhatsApp of de beschikbare ondersteuningskanalen op de website. De gemiddelde reactietijd bedraagt 24 werkuren.
Voor snellere technische ondersteuning verzoeken wij u uw bestelnummer, het model en bouwjaar van uw voertuig, foto’s van het fabriekssysteem, productfoto’s en een duidelijke video waarin het probleem te zien is, mee te sturen.
Bezoek: iKAGOO Contact en ondersteuning
Is de betaling veilig en zijn er mogelijkheden om in termijnen te betalen?
Betalingen worden verwerkt via de beveiligde betaalmethoden die worden weergegeven tijdens het afrekenen. De beschikbare opties voor betaalkaarten, digitale portemonnees en termijnbetalingen kunnen variëren per land, valuta, betalingsprovider en de geschiktheid van de klant.
Elke dienst voor betaling in termijnen, met inbegrip van opties die door PayPal of een andere aanbieder worden aangeboden, is onderworpen aan de regionale beschikbaarheid en goedkeuringsregels van die aanbieder.
Lees het volledige beleid van iKAGOO
Lees de volledige beleidsvoorwaarden door voordat u een bestelling plaatst, met name wat betreft voertuigspecifieke producten, internationale belastingregelingen en retourzendingen in verband met de installatie.
Deze FAQ is een vereenvoudigde handleiding voor klanten. Bij eventuele verschillen in de bewoordingen hebben de volledige gepubliceerde beleidspagina’s, de orderbevestiging en de toepasselijke consumentenwetgeving voorrang.
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