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  • Mercedes ML GL Android Hoofdeenheid 2012-2015 (W166) 9″ Stereo
  • Mercedes ML GL Android Hoofdeenheid 2012-2015 (W166) 9″ Stereo
  • Mercedes ML GL Android Hoofdeenheid 2012-2015 (W166) 9″ Stereo
  • Mercedes ML GL Android Hoofdeenheid 2012-2015 (W166) 9″ Stereo

Mercedes GLK X204 Android-autoradio 2009-2015 voor NTG4.0/4.5

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iKAGOO-kopersbescherming

Aankoopbescherming voor dit product

Compatibiliteitscontrole, veilig afrekenen, levering met tracking en praktische klantenservice.

Of iemand in aanmerking komt, de meldingstermijnen en de te nemen maatregelen zijn afhankelijk van het geldende beleid van iKAGOO en de beoordeling van het specifieke geval.

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Mercedes GLK X204 NTG4.0 / NTG4.5 Upgrade

Mercedes GLK X204 Android-autoradio 2009-2015 voor NTG4.0/4.5

This upgrade modernizes the GLK center display without turning the dashboard into a generic tablet installation. You get wireless CarPlay, Android Auto, Android navigation, Bluetooth, DSP audio and a vehicle-specific wiring route prepared around your factory NTG system.

Draadloze CarPlay Android Auto NTG4.0 / NTG4.5 Matching Voertuigspecifieke kabelboom
Mercedes GLK X204 Android Head Unit installed on NTG4.5 dashboard

Factory-Screen Cabin, Modern Touch Experience

Your GLK keeps its familiar Mercedes dashboard architecture while the old center display is upgraded into a cleaner Android interface. This gives you easier navigation, music, calls and phone projection without making the cabin look unfinished. iKAGOO checks the factory NTG system before shipment so the screen and wiring route match the vehicle version.

Mercedes GLK X204 Android screen before and after NTG4.0 upgrade

NTG4.5 GLK Dashboard Fitment

For facelift GLK cabins, the screen sits above the central air vents and gives the interior a newer OEM-style appearance. Wireless CarPlay and Android Auto improve daily navigation and music use, while the original control route remains important for factory-system access. This is why the NTG version must be confirmed before packing.

Mercedes GLK X204 Android Head Unit for NTG4.5 CarPlay screen upgrade

Confirm NTG4.0, NTG4.5 or NTG5.0 Before Ordering

The Mercedes GLK X204 can appear similar from the outside, but the original radio buttons, screen style and LVDS connector route can differ. iKAGOO prepares the correct version according to your model year, dashboard photo, factory radio photo and connector route. This lowers the risk of receiving a screen that looks right but uses the wrong interface.

Mercedes GLK X204 NTG4.0 and NTG4.5 system confirmation guide

Draadloos CarPlay en Android Auto voor dagelijks gebruik

Phone projection is the reason many GLK owners choose this upgrade. You can use familiar maps, calls, messages and music apps from the new screen instead of relying only on the older factory interface. For families, this makes longer trips easier because navigation and entertainment become more visible and more convenient.

Mercedes GLK X204 CarPlay screen with Android Auto interface
Snel antwoord

What This Mercedes GLK X204 Android Head Unit Does

This Mercedes GLK X204 Android Head Unit is a vehicle-specific center display upgrade for GLK X204 vehicles using NTG4.0 or NTG4.5 factory systems. It upgrades the original screen experience with wireless CarPlay, Android Auto, Android navigation, Bluetooth, Wi-Fi, 4G support where configured and DSP audio options. Original steering-wheel controls, factory camera route, parking information and factory audio behavior are prepared through the matched harness and CANBUS route after correct installation. Before shipment, iKAGOO checks your year, dashboard layout, factory radio system, LHD/RHD position and connector photos. This helps prepare the correct screen, wiring harness and vehicle interface instead of asking you to guess only from product photos.

First Buyer Concerns

Five Questions You Should Solve Before Buying

GLK X204 upgrades fail most often when the buyer chooses by model name alone. iKAGOO uses vehicle photos, factory-system details and connector information to prepare the correct version.

Will it fit my exact GLK year?

It is prepared for GLK X204 vehicles using NTG4.0 or NTG4.5 systems. Model year alone is not enough, so iKAGOO checks the dashboard and factory system before shipment.

Will original controls continue to work?

Supported steering-wheel controls and original control routes continue to work after correct wiring and CANBUS configuration. Special factory audio or previous aftermarket changes must be checked first.

Is this a complete upgrade or only a CarPlay box?

This is a full Android head unit upgrade with screen, Android interface, CarPlay, Android Auto, navigation, Bluetooth, Wi-Fi, DSP options and vehicle-specific connection parts.

Do I need to cut factory wiring?

No intentional cutting of supported factory wiring is required for normal installation. Stop the installation if a connector does not match or the car has previous wiring modifications.

What Changes After Installation

What This Upgrade Changes in Your Vehicle

The upgrade is not only a bigger screen. It changes how you use navigation, calls, music, reverse-view assistance and Android apps in the GLK cabin.

Modern Navigation and Phone Use

Wireless CarPlay and Android Auto let you use familiar map and media apps on a wider dashboard screen. This makes daily commuting and long trips easier because your phone functions are no longer trapped on a small phone display.

Cleaner Factory-Style Cabin

The screen sits in the original center display area and keeps the GLK dashboard looking intentional. It gives the older X204 cabin a more modern visual center without changing the vehicle into a universal aftermarket layout.

DSP-geluidsregeling

DSP-equipped configurations give you more audio adjustment than the original display experience. This is useful if you want clearer vocals, stronger bass and a better daily music experience while keeping the Mercedes cabin layout.

Version-Matched Wiring

The matched wiring harness, LVDS route and CANBUS interface matter more than screen size alone. iKAGOO checks the factory system so your order is prepared around the vehicle, not only around a product title.

Fabrieksinstellingen blijven behouden

Ondersteuning voor originele voertuigfuncties

Supported factory functions are retained after correct installation, wiring and configuration. Special audio systems, non-standard cameras, previous modifications or uncommon regional configurations may require additional instructions.

Bedieningsknoppen op het stuurwiel

Original steering-wheel control behavior is supported through the vehicle interface after correct connection. This keeps common daily controls familiar while the screen becomes more modern.

Factory Camera Route

The factory reverse-view route is retained where the vehicle system and wiring match the prepared version. The installer should test reverse display before the trim is fully reassembled.

Parking and Vehicle Signals

Supported parking signals and vehicle interface data continue to work through the CANBUS route after correct configuration. This is why system matching is checked before shipment.

Factory Audio Route

The audio path depends on the original NTG system, AUX or AMI route and selected configuration. iKAGOO may ask for interior photos to confirm the correct audio connection path.

Original NTG Access

The upgrade is designed to work alongside the factory Mercedes system route. This allows the cabin to gain Android functions while still preserving access to supported original vehicle functions.

Voertuigspecifieke kabelboom

The included harness and interface parts are prepared according to the vehicle version. Do not force plugs, repin connectors or cut wires if anything looks different from the installation route.

Product Media

More Product Views, Interfaces and Accessory Details

Each view below supports a real buying decision: screen fitment, feature value, accessory preparation, reverse-view use and configuration matching.

Before and After Cabin Change

The factory screen area becomes the main control point for maps, music, phone projection and vehicle interface switching. This gives the GLK interior a more current appearance while preserving the original center-stack design.

Mercedes GLK Android Head Unit before and after dashboard upgrade

Installed Screen in Real Cabin

A real installed view helps you judge whether the screen position matches the GLK dashboard style. The benefit is a cleaner viewing angle for navigation and media without replacing the whole dashboard architecture.

Mercedes GLK X204 Android Head Unit installed in center dashboard

Screen and Basic Accessories

The package route includes the main screen and vehicle connection accessories prepared for the selected version. These parts matter because the wrong harness can cause audio, camera or factory-system switching problems.

Mercedes GLK Android Head Unit screen wiring antenna and accessories

Factory-Style Interface Direction

The interface design keeps a Mercedes-like visual direction while adding Android functions. This makes the upgrade easier to live with because common icons, media and navigation remain simple to find.

Mercedes GLK X204 Android interface menus CarPlay music navigation

OEM-Look Screen Theme

A factory-style screen theme helps the upgrade feel more integrated in the Mercedes cabin. The main value is not only a larger display, but a more modern control point that still looks suitable for the vehicle.

Mercedes GLK X204 Android screen OEM style interface

Mobile Internet and Phone Projection

Mobile connection support lets you use online maps, streaming apps and phone-based services more conveniently. This is useful for drivers who want the GLK to feel current without replacing the car.

Mercedes GLK X204 Android Head Unit mobile internet and CarPlay use

Android Platform for Apps

The Android interface gives access to app-based navigation, media and connected features. iKAGOO still treats the factory vehicle system as the fitment priority, because software value depends on correct hardware matching first.

Mercedes GLK X204 Android 13 head unit platform

Bluetooth for Calls and Music

Bluetooth improves hands-free calling and music playback convenience. For best results, microphone position, phone pairing and audio route should be tested before the installer closes the dashboard trim.

Mercedes GLK Android Head Unit Bluetooth connection feature

4G and Online Navigation

4G support gives the head unit a stronger route for online navigation and app use when the selected configuration supports it. A SIM card and local network availability may depend on region and carrier.

Mercedes GLK X204 Android screen 4G online navigation support

Voice Control Convenience

Voice control can reduce how often you touch the screen while driving. It is most useful for navigation, music and calling tasks, but setup depends on phone connection, app support and microphone quality.

Mercedes GLK Android Head Unit voice control interface

12.3-Inch High-Resolution Option

The 12.3-inch option gives the GLK a wider viewing area for maps, media and split-screen use. Choose the screen size according to your dashboard version and the product option available at checkout.

Mercedes GLK X204 12.3 inch Android Head Unit screen option

Non-Destructive Upgrade Route

The normal installation route is designed around the factory vehicle connection instead of cutting supported wiring. This keeps the upgrade cleaner, more reversible and easier to diagnose if a setting or cable issue appears.

Mercedes GLK X204 Android Head Unit non destructive installation route

DSP Audio Improvement

DSP-equipped configurations let you adjust the sound more deeply than a basic replacement screen. The benefit is better daily listening for music, podcasts and family trips when the audio route is set correctly.

Mercedes GLK Android Head Unit DSP audio feature

Audio Scene Adjustment

Equalizer and scene settings help match the sound to your preferred cabin experience. Installers should confirm audio output, AUX or AMI route and speaker behavior before final reassembly.

Mercedes GLK X204 Android Head Unit DSP equalizer setting

IPS Display Clarity

A clearer IPS screen makes maps, reverse-view images and app interfaces easier to read. This matters in older cabins where the factory display can feel small, dim or limited compared with modern phone interfaces.

Mercedes GLK Android screen IPS display clarity

Camera and Parking Expansion

Camera support can improve parking awareness when the vehicle and selected configuration support the correct input route. Always test reverse trigger, image format and parking signal behavior before closing the trim.

Mercedes GLK X204 Android Head Unit camera and parking support

HD Reverse Video Use

A clearer reverse image helps with daily parking and low-speed maneuvering. For factory camera retention or added camera use, wiring and video format must match the prepared configuration.

Mercedes GLK Android Head Unit reverse camera display

Split-Screen Daily Use

Split-screen use lets you keep navigation visible while using media or another app. This is a practical benefit for drivers who use the GLK for commuting, school runs or longer highway trips.

Mercedes GLK X204 Android screen split screen navigation and video

Optional Driving Assistance Inputs

Some configurations can work with additional camera or assistance inputs when the hardware route supports it. iKAGOO does not treat every add-on as universal, so extra accessories should be confirmed before ordering.

Mercedes GLK Android Head Unit driving assistance input display

Model Fitment Examples Across Mercedes Cabins

Fitment examples help buyers understand why dashboard shape and factory system matter. For this product, your GLK X204 order must still be matched by its own model year, NTG system and connector route.

Mercedes Android screen model fitment examples for vehicle matching

GLK and Related Dashboard Examples

These comparison views show why one product title can hide several dashboard routes. iKAGOO checks your GLK interior before shipment to reduce the chance of receiving the wrong screen or wiring set.

Mercedes GLK X204 Android screen dashboard fitment examples

Different Mercedes Interior Routes

Mercedes models may share similar screen ideas but use different dashboard structures. This is why iKAGOO prepares the GLK X204 version according to your vehicle, not by applying a universal Mercedes screen route.

Mercedes Android screen dashboard route examples

Large-Screen Layout Examples

Large-screen examples show the visual direction of the upgrade, but correct fitment still depends on your GLK X204 dashboard and NTG version. Choose the screen size available for your vehicle version at checkout.

Mercedes large Android screen fitment examples for dashboard comparison

Size, Ports and Accessory List

Screen size, LVDS route, GPS antenna, Wi-Fi antenna, AUX cable and other accessories are not decorative details. They determine how the screen connects, how sound is routed and how the vehicle system communicates after installation.

Mercedes GLK Android Head Unit product size ports and accessory list
Specifications and Configuration

Choose the Correct Configuration for Your GLK X204

Do not choose only by price. Memory, screen size and factory system selection affect performance, fitment and installation support.

Voertuigplatform

Mercedes-Benz GLK-Class X204. Best handled by model year, dashboard photo and factory NTG system confirmation rather than badge name alone.

Fabriekssysteem

NTG4.0 and NTG4.5 options are shown on the product page. The selected system affects LVDS connection route and software setup.

Screen Options

10.25-inch and 12.3-inch options are available. The larger option improves map visibility and split-screen use, but must match your dashboard route.

Geheugenopties

2+32GB, 4+64GB, 6+128GB and 8+128GB options are listed. Higher memory is better for smoother app use, multitasking and long-term daily ownership.

Connectiviteit

Wireless CarPlay, Android Auto, Wi-Fi, Bluetooth and 4G support are available according to selected configuration and regional network conditions.

Audio and DSP

DSP-equipped configurations improve audio adjustment. Factory audio route, AUX or AMI behavior and special amplifier systems should be confirmed before shipment.

Waarom deze upgrade de moeite waard is

Why Buy This Instead of Keeping the Old Factory Screen?

The old GLK display can still work, but it does not give the same daily convenience as a modern Android head unit with phone projection and better app support.

Keep the Old Factory Screen

This costs nothing immediately, but you keep the older display size, older interface and limited phone integration. It may be acceptable if you rarely use navigation or streaming apps.

Install a CarPlay-Only Module

A CarPlay-only module may add phone projection, but it does not offer the same Android app ecosystem, screen upgrade, DSP options or full visual cabin change.

Buy the Cheapest Generic Unit

Low-price units can look similar online, but the risk is wrong system selection, weak support, unclear harness quality and poor after-sales handling after international shipping.

Repair the Original Unit

Repair may restore the old function, but it does not modernize navigation, CarPlay, Android Auto, Bluetooth, app use or screen experience.

Used OEM Parts

Used OEM parts may keep the factory look, but they often do not solve modern phone integration needs and can bring unknown age, region or coding issues.

Hoe iKAGOO je bestelling klaarmaakt

Vereiste voertuiggegevens vóór verzending

Send your model year, GLK trim, LHD/RHD dashboard photo, original screen photo, radio button panel photo, factory system version, connector photos if available, camera information, amplifier information and any previous aftermarket modification details. iKAGOO uses this information to prepare the correct screen, harness, CANBUS route and configuration path for your order.

Model Year Dashboardfoto Factory Radio Photo Connector Route Camera / Audio Details
After You Order

Wat gebeurt er nadat u een bestelling plaatst?

iKAGOO does not stop support after payment. The order process is designed to reduce wrong-version risk before dispatch and provide practical help during installation.

1

Secure Checkout and Order Record

Your order number becomes the support reference for vehicle review, shipment tracking, installation help and warranty communication.

2

Beoordeling van voertuiginformatie

iKAGOO reviews or reconfirms model year, dashboard layout, NTG system, LHD/RHD position, camera, amplifier and existing modification details when needed.

3

Voorbereiding van de juiste versie

The screen, harness, CANBUS interface, LVDS route and accessories are prepared according to the confirmed vehicle route to reduce wrong-version risk.

4

Actual Product Photo When Requested

If requested before packing, you can ask for actual product, visible accessories or related prepared-part photos before dispatch.

5

Packing and Dispatch

After confirmation, the order is packed and dispatched. Timing may vary because vehicle-specific preparation and configuration checks come before shipment.

6

Tracking and Shipping Follow-Up

Tracking is added after dispatch. International and local carrier updates may appear at different times, especially during customs or handover stages.

7

Ondersteuning bij installatie en configuratie

If installation questions appear, iKAGOO may ask for photos, videos, wiring views, software version and clear fault behavior before giving the next step.

8

Engineer Escalation When Needed

If the issue is not a simple setting matter, useful evidence can be organized for technical review instead of relying only on guesswork.

9

Software, Settings or Firmware Help

When confirmed and applicable, instructions or electronic files may be provided by email after the product version and issue route are checked.

10

Cable or Accessory Issue Handling

If a confirmed cable, harness or accessory problem exists, iKAGOO will guide the next step and may arrange the approved replacement route.

11

Confirmed Hardware Incompatibility

If correct vehicle information was supplied and no reasonable technical solution remains after checks, iKAGOO will provide a clear handling path according to policy.

12

Support After It Works

After successful installation, you can still contact iKAGOO for maintenance direction, applicable update routes, activation questions or future troubleshooting.

iKAGOO Product Evaluation

Three Checks Before You Buy

These iKAGOO standards help you understand upgrade value, original-function retention and the right installation path before ordering.

iKAGOO Standard

Noodzaak van een upgrade

92/100 Sterke argumenten voor een upgrade

This score explains why the upgrade makes sense for daily use, not only whether the product looks modern.

  • Wireless CarPlay and Android Auto solve the GLK’s older phone-integration limitation.
  • The larger screen improves navigation, music and reverse-view visibility.
  • DSP-equipped configurations add stronger audio adjustment value.
  • Version matching reduces the risk of ordering the wrong NTG route.
Lees de iKAGOO-norm inzake de noodzaak van upgrades
iKAGOO Standard

Compatibiliteit met het originele voertuig

90/100 Near-OEM Retention Route

A score of 90/100 does not mean that 10% of factory functions are lost. It reflects the upgrade route, function retention path and vehicle-specific matching level.

  • Factory Function Continuity: original system route and camera behavior are prepared through matching.
  • Original Control Continuity: steering-wheel controls and supported original controls remain central to the setup.
  • Vehicle Data and Warning Integration: CANBUS matching supports the vehicle interface route.
  • Physical Architecture Match: GLK dashboard fitment depends on NTG version and screen size choice.
Read the iKAGOO Original Vehicle Compatibility Standard
iKAGOO Standard

Gemak van installatie

Niveau 3 Gevorderde doe-het-zelvers

This level suits experienced DIY installers or an automotive electronics installer because trim removal, LVDS routing, CANBUS setup and function testing must be handled carefully.

  • No intentional cutting of supported factory wiring for normal installation.
  • Requires careful screen removal, cable routing and interface connection.
  • CANBUS, audio route, reverse camera and steering-wheel controls must be tested.
  • Stop installation if connectors do not match or previous wiring modifications are found.
Read the iKAGOO Installation Ease Level Standard
Installation and Function Testing

Install Carefully, Then Test Before Reassembly

The most expensive mistake is forcing the installation before confirming every function. Test the vehicle before the dashboard is closed.

Voor installatie

Power down the vehicle safely, protect the trim, compare the received harness with the factory connectors and confirm the selected NTG system.

During Installation

Connect the screen, LVDS route, CANBUS interface, GPS antenna, USB route, microphone and audio route according to the prepared configuration.

Before Closing Trim

Test CarPlay, Android Auto, sound, steering-wheel controls, reverse camera, parking signal, original system access, Wi-Fi, Bluetooth and touch response.

Stop Conditions

Stop Installation and Contact iKAGOO If These Happen

  • The connector does not match the prepared harness.
  • The car has previous aftermarket wiring or cut wires.
  • The original screen, camera or audio route behaves differently from the expected NTG version.
  • The installer needs to force plugs, repin wires or bypass the vehicle interface.
  • The screen powers on but audio, camera, touch or original-system access does not behave normally.
Verzending, garantie en ondersteuning

What iKAGOO Supports After Purchase

Vehicle-specific electronics need more than a tracking number. iKAGOO supports the order from fitment review through shipment, installation questions and eligible warranty handling.

Processing and Tracking

Orders normally require preparation before dispatch. Tracking updates may take time during international handover, customs or local carrier transfer.

12-Month Hardwaregarantie

Eligible hardware manufacturing defects are covered under the applicable iKAGOO warranty policy. Damage from incorrect wiring, misuse or unauthorized modification is not treated as normal warranty failure.

Ondersteuning bij de installatie

Support may include wiring checks, CANBUS settings, camera behavior, audio route, steering-wheel controls, system settings and software-version questions.

Veelgestelde vragen

Mercedes GLK X204 Android Head Unit FAQ

These answers focus on the real concerns GLK owners usually have before buying a screen upgrade.

Will this Mercedes GLK X204 Android Head Unit fit my exact model year?

It depends. It is prepared for GLK X204 vehicles using NTG4.0 or NTG4.5 systems, but iKAGOO still checks your model year, dashboard photo and factory radio system before shipment.

Ondersteunt het draadloze CarPlay en Android Auto?

Yes. The product page lists wireless CarPlay and Android Auto support, giving you a modern phone-projection route for maps, calls, music and compatible apps.

Werken de bedieningsknoppen op het stuur nog wel?

Yes, supported steering-wheel controls are retained after correct wiring and CANBUS configuration. Test volume, track and call-control behavior before final trim reassembly.

Will my factory camera or parking sensors continue to work?

Yes, where the factory system, camera route and prepared wiring match correctly. Special camera systems or previous modifications should be shown to iKAGOO before shipment.

Do I need to cut factory wiring?

No. Normal installation uses the matched harness and does not require intentional cutting of supported factory wiring. Stop and contact iKAGOO if a connector does not match.

Is it suitable for DIY installation?

It depends. This is Installation Ease Level 3 — Advanced DIY, so it suits experienced DIY installers or automotive electronics installers who can handle trim removal, LVDS routing, CANBUS setup and function testing.

Wat moet ik vóór de verzending opsturen?

Send your model year, dashboard photo, original screen photo, radio button panel photo, LHD/RHD position, factory system information and connector photos if available.

What if my GLK has a special factory audio system?

It depends. Special amplifier, AUX, AMI or previous audio modifications may require extra confirmation so iKAGOO can prepare the correct audio route and support instructions.

Can I ask for actual product photos before packing?

Yes. If you ask before packing, iKAGOO can provide visible product or accessory photos when practical so you can see the prepared parts before shipment.

What if tracking does not update clearly?

It depends. International parcels can have separate international and local tracking stages. Contact iKAGOO with your order number so the logistics status can be checked.

What if my installer finds a cable or setting issue?

Contact iKAGOO before forcing plugs or changing wiring. Send clear photos or video of the cable, connector, screen behavior and settings page so the next step can be based on evidence.

Why buy from iKAGOO instead of a cheaper generic unit?

Because the screen is only one part of the purchase. The real risk is wrong NTG selection, wrong harness, unclear camera or audio route and poor support after international delivery.

Related iKAGOO Guides

Read Before Ordering a Vehicle-Specific Upgrade

These pages explain how iKAGOO evaluates upgrade value, original-function retention, installation path, buyer protection and support boundaries.

Final Buying Advice

Order the GLK X204 Upgrade Only After Version Confirmation

If your vehicle is a Mercedes GLK X204 with NTG4.0 or NTG4.5, this Android head unit is a strong upgrade route for a more modern center display, wireless phone projection, navigation, DSP audio options and cleaner daily usability. Before shipment, send your vehicle details so iKAGOO can prepare the correct version and reduce wrong-fitment risk.

5.00

Gebaseerd op 1 beoordelingen
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1 beoordeling voor Mercedes GLK X204 Android Head Unit 2009-2015 for NTG4.0/4.5

  1. Jackson Reed -

    Totale waardering
    Waar voor je geld

    Installed this on my 2013 GLK350 and it completely changed the interior. The Android Head Unit fits perfectly — looks OEM and keeps all factory functions. Wireless CarPlay connects fast and the DSP sound is so much better than the old NTG system.

    Is het nuttig?
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iKAGOO: verzending, garantie, retourzendingen en klantenservice
iKAGOO Klantenservice

Verzending, garantie en retourzendingen

Duidelijke informatie over de afhandeling van bestellingen, internationale verzending, voertuigspecifieke producten, garantieondersteuning, retourzendingen en beschadigde zendingen.

Orderverwerking Meestal 1–3 werkdagen vóór verzending.
Internationale verzending Normaal gesproken 5–20 werkdagen na verzending, afhankelijk van de bestemming.
Garantie op hardware 12 maanden beperkte garantie op in aanmerking komende fabricagefouten.
Voertuigspecifieke ondersteuning Er is ondersteuning beschikbaar op het gebied van compatibiliteit, bedrading en configuratie.

Veelgestelde vragen

Deze antwoorden bieden een praktisch overzicht. De volledige beleidsregels, waarnaar hieronder wordt verwezen, zijn van toepassing op alle bestellingen.

01

Van waaruit worden bestellingen verzonden en hoe lang duurt de levering?

De meeste iKAGOO-bestellingen worden verzonden vanuit ons distributiecentrum in China nadat de productconfiguratie en de voertuiggegevens zijn gecontroleerd. De normale afhandeling van een bestelling duurt ongeveer 1-3 werkdagen.

De geschatte levertijden na verzending zijn:

  • VS en Canada: ongeveer 5–9 werkdagen
  • Europese Unie: ongeveer 7–15 werkdagen
  • Het Verenigd Koninkrijk en Australië: ongeveer 7–10 werkdagen
  • Andere ondersteunde regio's: ongeveer 7–20 werkdagen

De geschatte levertermijnen kunnen worden beïnvloed door douaneafhandeling, lokale feestdagen, leveringen in afgelegen gebieden, weersomstandigheden of vertragingen bij de vervoerder.

02

Moet ik invoerbelasting, btw of douanekosten betalen?

Bij standaard internationale verzending zijn de btw van het land van bestemming, invoerrechten, makelaarskosten of douane-inklaringskosten doorgaans niet inbegrepen.

Voor in aanmerking komende bestemmingen binnen de Europese Unie is er een optionele DDP-verzenddienst zijn mogelijk van toepassing. Importgerelateerde kosten zijn alleen inbegrepen wanneer bij het afrekenen DDP is geselecteerd of door iKAGOO schriftelijk vóór verzending is bevestigd.

Als DDP niet is geselecteerd, is de ontvanger verantwoordelijk voor eventuele kosten die door de lokale douane of de vervoerder in rekening worden gebracht.

03

Kan ik een spoedverzending aanvragen?

Voor bepaalde producten en bestemmingen is expressverzending of versnelde verzending mogelijk. De beschikbaarheid, de vervoerder en eventuele extra kosten worden vóór de verzending bevestigd.

Afhankelijk van de bestemming en het producttype kan iKAGOO gebruikmaken van vervoerders zoals DHL, FedEx, UPS, EMS, 4PX of een andere logistieke dienstverlener die tracking aanbiedt.

04

Hoe kan ik mijn zending volgen?

Nadat de bestelling is verzonden, wordt het trackingnummer of de trackinglink doorgaans naar het e-mailadres gestuurd dat bij de bestelling is opgegeven.

Het kan enkele werkdagen duren voordat er nieuwe trackinggegevens verschijnen, aangezien een pakket tussen internationale en lokale vervoerders wordt overgedragen.

05

Wat is het retour- en terugbetalingsbeleid van iKAGOO?

Of een retourzending in aanmerking komt, hangt af van de reden voor de retourzending, de staat van het product, de installatiestatus, het verstrekte bewijsmateriaal en of de retourzending is goedgekeurd door iKAGOO.

Bij een retourzending zonder gebreken moet het product normaal gesproken ongebruikt, niet geïnstalleerd, compleet en geschikt voor wederverkoop zijn. De klant is in het algemeen verantwoordelijk voor de goedgekeurde verzendkosten voor de retourzending.

De oorspronkelijke verzendkosten, DDP-kosten, btw, douanerechten en andere logistieke kosten worden in het algemeen niet terugbetaald, tenzij dit op grond van de toepasselijke wetgeving vereist is of anderszins door iKAGOO is bevestigd.

Stuur een product niet terug zonder dat u een goedgekeurd retouradres en retourinstructies van iKAGOO hebt ontvangen.

06

Wat gebeurt er als iKAGOO de compatibiliteit heeft bevestigd, maar het product niet kan worden geïnstalleerd?

Er kan aanvullende bescherming van toepassing zijn wanneer iKAGOO de compatibiliteit vóór de aankoop heeft bevestigd, de klant de juiste voertuiggegevens heeft verstrekt en de klant heeft meegewerkt aan redelijke installatie- en diagnosestappen.

Als iKAGOO bevestigt dat er geen redelijke technische oplossing beschikbaar is, en het probleem wordt gemeld binnen 7 kalenderdagen na levering, dan komt de klant mogelijk in aanmerking voor een terugbetaling van de productprijs zonder dat hij het product hoeft terug te sturen.

De oorspronkelijke verzendkosten, DDP, btw, douanerechten en andere kosten van derden zijn niet inbegrepen in deze terugbetaling van de productprijs.

07

Welke garantie biedt iKAGOO?

Tot de in aanmerking komende iKAGOO-producten behoren onder meer een 12 maanden beperkte hardwaregarantie voor geverifieerde fabricagefouten en in aanmerking komende hardwarestoringen bij normaal gebruik.

Afhankelijk van het probleem kan de oplossing bestaan uit diagnose op afstand, hulp bij de configuratie, vervangende onderdelen, reparatie, vervanging van het product, een gedeeltelijke terugbetaling of een volledige terugbetaling.

De garantie dekt normaal gesproken geen schade die is veroorzaakt door onjuiste bedrading, ongeoorloofde aanpassingen, onopzettelijke schade, binnendringend water, stoten, verkeerd gebruik, onjuiste spanning, installatiefouten of incompatibele apparatuur van derden.

08

Valt de garantie automatisch weg als het product wordt geopend?

Een inspectie of controle door een derde partij leidt niet automatisch tot het vervallen van de volledige garantie. Schade die is veroorzaakt door ongeoorloofde reparaties, het vervangen van onderdelen, onjuiste aanpassingen, defecte circuits of onjuiste hermontage valt echter niet onder de garantie.

Neem contact op met iKAGOO voordat u het product demonteert of repareert, zodat de juiste diagnostische procedure kan worden uitgevoerd.

09

Wat als mijn bestelling beschadigd aankomt of als er onderdelen ontbreken?

Neem contact op met iKAGOO binnen 7 kalenderdagen na levering en bewaar de originele verpakking, het verzendetiket, de accessoires en het product.

Gelieve duidelijke foto’s of video’s aan te leveren waarop het volgende te zien is:

  • De buitenverpakking en het verzendetiket
  • Eventuele zichtbare schade aan de verpakking
  • Het product en het getroffen gebied
  • Alle ontvangen accessoires en bedrading

Na controle kan iKAGOO, afhankelijk van het specifieke geval, zorgen voor een verzending van ontbrekende onderdelen, vervanging, reparatie, terugbetaling of een andere redelijke oplossing.

10

Wat moet ik doen als ik het verkeerde product heb besteld?

Neem contact op met iKAGOO voordat u het product installeert of gebruikt. Een omruiling of teruggave kan worden goedgekeurd als het product ongebruikt, niet-geïnstalleerd, compleet en geschikt voor wederverkoop is.

Klanten zijn doorgaans verantwoordelijk voor de verzendkosten en eventuele prijsverschillen wanneer het verkeerde product, voertuigmodel, bouwjaar of de verkeerde fabrieksconfiguratie is geselecteerd.

Er wordt niet automatisch een gratis voorafbetaald retourlabel verstrekt.

11

Kan ik mijn bestelling na betaling nog wijzigen of annuleren?

Neem zo snel mogelijk contact op met iKAGOO, bij voorkeur binnen 12 uur na het plaatsen van de bestelling, wanneer u een adres, voertuigconfiguratie of productwijziging aanvraagt.

Een wijziging of annulering is pas van kracht nadat deze door iKAGOO is bevestigd. Voertuigspecifieke producten kunnen kort na betaling in de inkoop-, programmeer-, test-, configuratie- of maatwerkfase terechtkomen.

Zodra de voorbereiding of verzending is begonnen, is annulering mogelijk niet meer mogelijk, of kunnen reeds gemaakte redelijke kosten in mindering worden gebracht.

12

Wat is inbegrepen in het pakket?

De inhoud van de verpakking varieert per product, voertuigmodel, fabriekssysteem en gekozen configuratie.

Afhankelijk van het product kan de verpakking het hoofdapparaat, voertuigspecifieke kabelbomen, een CANBUS-interface, adapters, USB-kabels, antennes, microfoons, bevestigingsmateriaal en andere installatieaccessoires bevatten.

Raadpleeg de betreffende productpagina, de foto’s van de verpakking en de orderbevestiging voor de exacte inhoud van de verpakking.

13

Hoe kan ik contact opnemen met de klantenservice van iKAGOO?

Je kunt contact opnemen met iKAGOO via het contactformulier, e-mail, WhatsApp of de beschikbare ondersteuningskanalen op de website. De gemiddelde reactietijd bedraagt 24 werkuren.

Voor snellere technische ondersteuning verzoeken wij u uw bestelnummer, het model en bouwjaar van uw voertuig, foto’s van het fabriekssysteem, productfoto’s en een duidelijke video waarin het probleem te zien is, mee te sturen.

Bezoek: iKAGOO Contact en ondersteuning

14

Is de betaling veilig en zijn er mogelijkheden om in termijnen te betalen?

Betalingen worden verwerkt via de beveiligde betaalmethoden die worden weergegeven tijdens het afrekenen. De beschikbare opties voor betaalkaarten, digitale portemonnees en termijnbetalingen kunnen variëren per land, valuta, betalingsprovider en de geschiktheid van de klant.

Elke dienst voor betaling in termijnen, met inbegrip van opties die door PayPal of een andere aanbieder worden aangeboden, is onderworpen aan de regionale beschikbaarheid en goedkeuringsregels van die aanbieder.

Lees het volledige beleid van iKAGOO

Lees de volledige beleidsvoorwaarden door voordat u een bestelling plaatst, met name wat betreft voertuigspecifieke producten, internationale belastingregelingen en retourzendingen in verband met de installatie.

Deze FAQ is een vereenvoudigde handleiding voor klanten. Bij eventuele verschillen in de bewoordingen hebben de volledige gepubliceerde beleidspagina’s, de orderbevestiging en de toepasselijke consumentenwetgeving voorrang.

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