Warehouses & cut-off

• CN main warehouse: Mon–Sat dispatch; daily cut-off 16:00 (UTC+8).
• EU/US transit hubs: for relabel and local last-mile (not walk-in pickup points).
• Handling time: 1-3 werkdagen after payment; some vehicle-specific PDI may add 1 day.

Shipping zones, carriers & ETA

ETAs reflect historical averages. Customs inspection, holidays, or weather may extend delivery.

Shipping fees & remote surcharge

• Checkout live quote: price depends on destination, weight, and volumetric size.
• Remote area: if flagged by carrier, we’ll confirm a surcharge or suggest an alternate address.
• Combined/split shipments: we may split items to improve ETA or reduce clearance risk; each parcel gets its own tracking ID.

Tracking milestones

Customs, duties & Incoterms

• Incoterms: default DAP (unpaid duties). During specific promos or lanes, we may offer DDP (duties paid); clearly labeled on product/checkout pages.
• Tax responsibility: under DAP, import duties/VAT are collected by carrier or customs from consignee.
• Documents & HS code: commercial invoice + HS code attached; some countries (BR/TR/IN…) require ID/tax numbers.
• Compliance: we do not support under-declared values or misclassification.

Address format & prohibited destinations

• Complete address: full name, street + house/apt, city, state/province, postal code, country, and a local phone.
• Not supported: PO Boxes/APO/FPO; carrier-prohibited or sanctioned regions.
• Address changes: free before dispatch; after pickup, subject to carrier policy and potential reroute fees.

Emily Carter
1258 W Sunset Blvd Apt 3B
Los Angeles, CA 90026
United States
+1 213-000-0000

Max Müller
Friedrichstr. 12, 2. OG
10117 Berlin
Germany
+49 160-0000000

Packaging & arrival checklist

All devices use impact-resistant cartons, multi-layer foam, and separated accessory bags. Screen corners receive extra padding.

Insurance, lost & misdelivery SOP

• Carrier liability: basic insurance included; extended coverage available for high-value orders.
• Status “Delivered” but not received: contact carrier and us within 24h; provide door-cam or neighbor/concierge info. We’ll request GPS drop-point verification.
• Loss determination: after carrier conclusion, we proceed with reshipment or refund (typically 5–10 business days).

Split shipments, pre-order & cancellation

• Split shipments: used to improve ETA or reduce clearance risk. Each parcel is tracked separately.
• Pre-order items: estimated dispatch week shown on product page; mixed orders default to split dispatch.
• Cancellation: full refund before dispatch; after dispatch, use the 7-day returns process.

Holidays & force majeure

Peak seasons (e.g., Lunar New Year, Golden Week, Black Friday/Cyber Week, Christmas/New Year) increase line-haul and clearance load. Allow extra buffer for gifts or booked installations. Extreme weather, flight cancellations, or customs checks can delay delivery.

Battery & DG compliance

• Most devices ship without standalone lithium batteries; if included (e.g., remote cells), we follow carrier and IATA rules with limited routes.
• If a destination restricts certain components, we’ll propose alternatives or refund.

Snelle links

• Gemakkelijk retourneren & terugbetalen
• 1 jaar garantie
• Veilige betalingen
• 24-uurs reactie
• Transit damage guarantee
• Wereldwijde verzending & tracering