Orders & Delivery
To process payments, prepare products, calculate delivery options, fulfill orders and provide shipment updates.
1. Verwerkingsverantwoordelijke
De verwerkingsverantwoordelijke voor iKAGOO.com is Shenzhen Oak Bay Electronic Technology Co., Ltd., het bedrijf dat de iKAGOO-website en online winkel exploiteert.
Bedrijf: Shenzhen Oak Bay Electronic Technology Co., Ltd.
Website: www.ikagoo.com
Contact: iKAGOO-contactpagina
Bedrijfsadres: 11B, No. 156 Shuotai Road, Lihu Community, Xinhu Subdistrict, Guangming District, Shenzhen, Guangdong, China
Dit Privacybeleid moet worden gelezen in samenhang met onze Algemene voorwaarden, Verzendbeleid, Retour- en terugbetalingsbeleid, Garantiebeleid en beschikbare cookie- of toestemmingsinstellingen.
2. Informatie die we verzamelen
Informatie die u verstrekt
- Accountinformatie: naam, e-mailadres, telefoonnummer, inloggegevens en accountvoorkeuren waar van toepassing.
- Bestelinformatie: factuuradres, verzendadres, bestelde producten, bestelgeschiedenis, transactiestatus en leveringsinformatie.
- Voertuigcompatibiliteitsinformatie: voertuigmerk, model, productiejaar, dashboardfoto's, originele instrumentencluster of infotainmentinformatie, LHD- of RHD-configuratie, systeemversie en relevante fabrieksuitrusting.
- Ondersteuningsinformatie: e-mails, contactformulierberichten, AI-chatberichten, foto's, video's, screenshots, installatievragen, compatibiliteitsvragen, garantiebewijs en probleemoplossingsinformatie.
- Verzendinformatie: bestemmingsland of -regio, staat of provincie, stad, postcode, verzendadres en andere informatie die redelijkerwijs nodig is om de levering weer te geven, te berekenen of te regelen.
- Marketingvoorkeuren: nieuwsbriefabonnementen, toestemmingskeuzes en campagne-interacties waar van toepassing.
Automatisch verzamelde informatie
- Technische informatie: IP-adres, browser, besturingssysteem, apparaattype, verwijzende pagina, tijdstempels en beveiligingslogboeken.
- Winkelactiviteit: bekeken pagina's, productinteracties, inhoud van winkelwagens, afrekenactiviteit en informatie over de bestelsessie.
- Informatie voor verzendberekening: bestemmingsinformatie, producten, aantallen, pakketkenmerken en beschikbare leveringsopties die worden gebruikt om de verzending te bepalen.
- Analyticsinformatie: verkeersbron, paginaprestaties, klikken, scrollen en algemene patronen van websitegebruik.
- Cookie-informatie: gegevens over inloggen, winkelwagen, taal, valuta, regio, analytics en toestemmingsvoorkeuren.
Dien geen volledige betaalkaartnummers, betaalwachtwoorden, authenticatiecodes, accountwachtwoorden, onnodige identiteitsdocumenten of andere zeer gevoelige informatie in via gewone e-mail, contactformulieren of de AI-productadviseur.
3. Google Sign-In en Google-gebruikersgegevens
iKAGOO biedt Google Sign-In als optionele methode voor klanten om een iKAGOO-klantaccount aan te maken of te openen.
Klanten kunnen openbare iKAGOO-productpagina's, installatie-informatie en andere openbare website-inhoud bekijken zonder Google Sign-In te gebruiken.
Google-gegevens die we mogelijk openen
Wanneer u vrijwillig voor Google Sign-In kiest, kan Google beperkte accountinformatie verstrekken volgens de machtigingen die tijdens de authenticatie worden getoond. Dit kan het volgende omvatten:
- Uw naam.
- Uw e-mailadres.
- Uw Google-account-ID.
- Uw profielafbeelding voor zover deze door Google beschikbaar wordt gesteld.
Hoe Google-gebruikersgegevens worden gebruikt
Google-gebruikersgegevens die via Google Sign-In zijn verkregen, mogen alleen worden gebruikt voor zover redelijkerwijs nodig om:
- Uw iKAGOO-klantaccount aan te maken of te authenticeren.
- Veilige toegang tot uw account te bieden.
- Uw account waar passend te koppelen aan bestellingen en klantenondersteuning.
- De continuïteit van uw account te behouden wanneer u terugkeert naar iKAGOO.
- Bescherm accounts tegen ongeoorloofde toegang, misbruik of fraude.
Hoe Google-gebruikersgegevens worden opgeslagen
Beperkte Google-accountinformatie die nodig is voor authenticatie en het beheer van het klantaccount kan worden opgeslagen in de accountsystemen van iKAGOO en de gerelateerde website-infrastructuur.
Dergelijke informatie wordt alleen bewaard zolang redelijkerwijs nodig is om het account te beheren, klantenservice te bieden, legitieme transactie- of beveiligingsgegevens te bewaren, fraude te voorkomen of te voldoen aan toepasselijke wetgeving.
Delen van Google-gebruikersgegevens
iKAGOO verkoopt geen Google-gebruikersgegevens en verstrekt geen Google-gebruikersgegevens aan derden voor onafhankelijke advertenties, databemiddeling of niet-gerelateerde marketingdoeleinden.
Beperkte informatie kan worden verwerkt door serviceproviders die websitehosting, authenticatie, beveiliging, accountbeheer, e-mail of technische infrastructuur ondersteunen, voor zover redelijkerwijs nodig is voor de werking van iKAGOO.
Google-gebruikersgegevens en kunstmatige intelligentie
Google-gebruikersgegevens die via Google Sign-In of Google API's zijn verkregen, worden niet gebruikt om kunstmatige intelligentie of machine-learningmodellen te trainen.
iKAGOO gebruikt geen Google-gebruikersgegevens die via Google Sign-In of Google API's zijn verkregen om gegeneraliseerde, niet-gepersonaliseerde of gepersonaliseerde kunstmatige intelligentie of machine-learningmodellen te ontwikkelen, te verbeteren of te trainen.
Wij dragen Google-gebruikersgegevens ook niet over aan derden met als doel gegeneraliseerde of gepersonaliseerde kunstmatige intelligentie of machine-learningmodellen te trainen.
Google Sign-In staat los van de iKAGOO AI Product Advisor. Een klant is niet verplicht de AI Product Advisor te gebruiken om Google Sign-In te kunnen gebruiken.
Als een geauthenticeerde klant vrijwillig de AI Product Advisor gebruikt, kan beperkte account- of ordercontext worden verwerkt voor zover redelijkerwijs nodig is om het verzoek van die klant te beantwoorden. Dit betekent niet dat Google-gebruikersgegevens worden gebruikt om een AI-model te trainen.
Advertenties en profilering
Google-gebruikersgegevens die via Google Sign-In zijn verkregen, worden niet verkocht, niet gebruikt voor onafhankelijke gerichte advertenties, niet overgedragen aan databemiddelaars en niet gebruikt om niet-gerelateerde advertentieprofielen aan te maken.
Toegang, correctie en verwijdering
Klanten kunnen via onze officiële Contact-pagina verzoeken om toegang, correctie of verwijdering van in aanmerking komende persoonlijke informatie die aan hun iKAGOO-account is gekoppeld.
Sommige informatie moet mogelijk worden bewaard voor legitieme transactie-, boekhoud-, douane-, fraudepreventie-, garantie-, betwistings- of wettelijke verplichtingen.
Het gebruik en de overdracht door iKAGOO van informatie die van Google API's is ontvangen, is bedoeld om te voldoen aan het Google API Services User Data Policy , inclusief de toepasselijke Limited Use-vereisten.
4. iKAGOO AI Product Advisor en AI Chat
iKAGOO kan een AI-ondersteunde Product Advisor of chatservice bieden om klanten te helpen bij het begrijpen van voertuigspecifieke producten, compatibiliteitsvereisten, productspecificaties, installatieoverwegingen, verzendopties en klantenondersteuningsinformatie.
Informatie die door de AI Product Advisor wordt verwerkt
Wanneer u vrijwillig met de AI Product Advisor communiceert, kan de service informatie verwerken die in uw berichten en relevante websitecontext is opgenomen, waaronder:
- Merk, model en productiejaar van het voertuig.
- Voertuigmarkt en LHD- of RHD-configuratie.
- Informatie over origineel dashboard, instrumentencluster, infotainment of audiosysteem.
- Voertuigfoto's of configuratiegegevens die u vrijwillig verstrekt.
- Producten of pagina's waarover u vragen stelt.
- Vragen over productkenmerken en compatibiliteit.
- Vragen over installatie en probleemoplossing.
- Shipping destination or delivery questions.
- Order information where relevant to your support request.
- Previous conversation context where reasonably needed for support continuity.
How AI chat information is used
Information submitted through the AI Product Advisor may be used to:
- Answer product questions.
- Help identify potentially suitable vehicle-specific products.
- Collect information needed for compatibility review.
- Explain product features and installation requirements.
- Explain shipping methods or estimated shipping charges.
- Assist with order, installation and after-sales questions.
- Maintain reasonable conversation continuity.
- Detect misuse, spam, fraud or security issues.
- Improve iKAGOO prompts, product knowledge, workflows and customer-support quality.
- Transfer complex matters to human customer support where appropriate.
AI service improvement
AI conversations may be reviewed or analyzed to improve iKAGOO's internal product knowledge, instructions, prompts, compatibility procedures, support workflows and service quality.
This is separate from Google Sign-In data. Google user data obtained through Google Sign-In or Google APIs is not used for AI or machine-learning model training.
AI limitations
AI-generated answers are provided as assistance and may contain errors, incomplete information or incorrect interpretations.
Vehicle-specific automotive electronics can vary according to production year, market, factory equipment, wiring, software version and original vehicle configuration.
Where compatibility review is required, an AI response does not replace final compatibility review by iKAGOO support or technical personnel.
Do not rely solely on an AI-generated answer for safety-critical installation, electrical diagnosis, warranty eligibility or final vehicle compatibility. Additional vehicle photos or system information may be required.
Information you should not submit through AI chat
- Complete credit or debit card numbers.
- Online banking or payment-service passwords.
- Email or website passwords.
- One-time authentication codes.
- Unnecessary identity documents.
- Other sensitive information not needed for your product or support question.
5. Shipping Rates, Destination and Delivery Information
iKAGOO ships vehicle-specific automotive electronics to customers internationally. Available delivery methods and shipping charges may depend on the customer's destination, products ordered, package characteristics and available logistics routes.
Information used to display shipping rates
To calculate or display available shipping methods and estimated shipping charges, iKAGOO or its website systems may use:
- Destination country or region.
- State or province where required.
- City or postal code where required.
- Shipping address during checkout where necessary.
- Products and quantities in the shopping cart.
- Product or package weight and dimensions where configured.
- Order value or product configuration where relevant.
- Available logistics routes, courier services and delivery methods.
Automatic shipping calculation
iKAGOO may automatically calculate or update available shipping options when you change your destination, shipping address, cart contents, product quantity or delivery method.
Shipping calculations may be performed by WooCommerce, iKAGOO shipping rules, logistics integrations, courier services or other service providers used to operate checkout and order fulfillment.
Why shipping rates may change
A shipping rate shown before final checkout may be recalculated if the destination country, postal code, shipping address, products, quantities or delivery method changes.
Rates may also change if a product requires different packaging, a destination is classified as remote, logistics routes change, or a different shipping method is required for the specific order.
The applicable shipping charge is the amount accepted during checkout or otherwise confirmed with the customer for the relevant order.
Shipping and logistics providers
After an order is placed, iKAGOO may provide necessary delivery information to couriers, freight providers, customs agents, fulfillment services and local delivery partners.
This may include recipient name, delivery address, phone number, email, package information, shipment information and other details reasonably required for transportation, customs processing, tracking or delivery support.
Regional and location information
iKAGOO may use destination information voluntarily entered by customers, regional settings or limited IP-derived country or region information where enabled to improve localization, currency display, product availability or shipping estimates.
Precise GPS or device location is not required for ordinary iKAGOO shopping unless a customer explicitly chooses to provide location information through a feature that requests permission.
6. Hoe wij informatie gebruiken
Compatibiliteitsbeoordeling
To review vehicle information and reduce incorrect product configurations or shipments.
Klantenservice
To provide AI-assisted and human product, installation, warranty and after-sales support.
- To create and maintain customer accounts.
- To authenticate customers, including through optional Google Sign-In.
- To process payments and confirm transaction status.
- To calculate and display shipping options and charges.
- To fulfill orders and provide tracking information.
- To check vehicle compatibility and reduce incorrect shipments.
- To provide AI-assisted product and support services.
- To provide installation, troubleshooting, return and warranty support.
- To prevent fraud, chargebacks, abuse, spam and unauthorized access.
- To operate, secure and improve iKAGOO.com.
- To improve internal product knowledge and support procedures.
- To send marketing communications where consent or another lawful basis applies.
- To comply with tax, accounting, customs, payment and legal obligations.
7. Legal Bases for Processing
| Contract | We process information needed to accept and fulfill orders, review compatibility, calculate delivery options, collect payment, ship products and provide requested support. |
|---|---|
| Legal obligation | Information may be processed or retained where required for tax, accounting, customs, consumer-protection, payment or regulatory purposes. |
| Legitimate interests | We may process information to secure the website, prevent fraud, improve compatibility procedures, operate customer support, diagnose technical problems and improve the customer experience, provided those interests do not override applicable privacy rights. |
| Consent | Where required, we rely on consent for optional marketing communications, non-essential analytics, cookies or other optional technologies. Consent may be withdrawn through available controls. |
9. Cookies, Analytics and Website Technologies
iKAGOO.com uses cookies and similar technologies to operate the store, maintain carts and sessions, authenticate accounts, remember preferences, calculate or maintain shipping selections, measure website performance and understand general website usage.
| Essential cookies | Used for cart, checkout, login, security, fraud prevention, consent settings and essential website functions. |
|---|---|
| Preference cookies | Used to remember language, currency, region, display and account choices where available. |
| Google Analytics | May be used to measure traffic, website performance, acquisition sources and aggregated interaction information. |
| Microsoft Clarity | May be used to understand clicks, scrolling, page interaction and technical usability. Sensitive fields should be masked according to configured service settings. |
| Cart and shipping technologies | May be used to maintain cart contents, destination selections, checkout sessions and available shipping methods. |
| Marketing technologies | May be used only where enabled and legally permitted to measure marketing or promotional performance. |
Where required by law, non-essential cookies are used only after consent. Disabling essential cookies may prevent login, cart, checkout or shipping calculation functions from operating correctly.
10. Gegevensbeveiliging
- HTTPS: iKAGOO.com uses encrypted HTTPS connections for supported website traffic.
- Payment separation: full payment-card information is handled by payment providers rather than stored directly by iKAGOO.
- Access controls: access to customer information is limited to personnel and providers who reasonably require it for legitimate business purposes.
- Website protection: firewall, anti-spam, monitoring, security and backup systems may be used to identify or prevent unauthorized activity.
- Data minimization: compatibility reviews, AI conversations and shipping calculations should use only information reasonably necessary for the relevant service.
No website, online service, AI system or transmission method can be guaranteed to be completely secure. Contact iKAGOO if you believe your account or information may have been compromised.
11. Bewaring van gegevens
| Orders and transactions | Retained for periods reasonably required for order fulfillment, accounting, tax, customs, fraud prevention, warranty, chargeback and legal obligations. |
|---|---|
| Compatibility and support records | Retained during the customer relationship, applicable warranty period and a reasonable period afterward for troubleshooting, repeat support, disputes and product-history review. |
| AI chat records | May be retained where reasonably required for customer-support continuity, security, abuse prevention, internal product knowledge, support-quality improvement and dispute handling. |
| Google Sign-In information | Retained while the customer account is active and afterward where reasonably required for transaction records, security, fraud prevention or legal obligations. |
| Shipping information | May be retained as part of order records for fulfillment, tracking, customs, warranty, accounting and dispute-resolution purposes. |
| Marketing information | Retained until consent is withdrawn, the customer unsubscribes or the information is no longer reasonably required. |
| Analytics and security logs | Retained according to configured service settings and for periods reasonably required to analyze performance, diagnose issues and protect the website. |
12. Uw privacyrechten
Depending on your location and applicable law, you may have rights including:
- Access: request information about personal data held about you.
- Correction: request correction of inaccurate or incomplete personal information.
- Deletion: request deletion where no legal or legitimate retention reason applies.
- Restriction: request restriction of certain processing where applicable.
- Objection: object to certain processing based on legitimate interests or direct marketing.
- Portability: request certain information in a usable format where applicable.
- Withdraw consent: withdraw consent for optional processing without affecting earlier lawful processing.
- Complaint: contact the relevant privacy or data-protection authority where applicable.
We may request information to verify your identity before processing certain privacy requests.
A deletion request does not automatically require deletion of records that must or may lawfully be retained for tax, accounting, customs, fraud prevention, payment disputes, warranty, transaction history or legal claims.
13. Notice for California Residents
Where California privacy law applies, eligible residents may have rights to know, access, correct and delete personal information and to opt out of certain regulated sale or sharing activities.
iKAGOO does not sell personal information for monetary consideration. If iKAGOO later uses technologies that constitute regulated “sharing” under applicable California law, any required notice or opt-out method will be provided.
14. International Data Transfers
iKAGOO serves customers internationally. Personal information may be processed in China or in other countries where our payment, hosting, authentication, analytics, logistics, AI, communications or technical service providers operate.
Where required by applicable law, appropriate contractual, technical or organizational safeguards may be used for international transfers.
15. Children’s Privacy
iKAGOO.com and its automotive electronics products are intended for adult customers and are not directed to children.
We do not knowingly collect personal information from children where parental consent would be legally required. Contact us if you believe a child has submitted personal information so that the matter can be reviewed.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, Google Sign-In, AI Product Advisor, shipping systems, providers, legal obligations or data-processing practices change.
The updated version will be published on this page with a revised “Last updated” date. Where required, material changes may also be communicated through an appropriate website notice.
17. Privacy Contact
For privacy questions, Google Sign-In data requests, AI chat privacy questions, account deletion requests or other privacy matters, contact iKAGOO through our official Contact page.
Bedrijf: Shenzhen Oak Bay Electronic Technology Co., Ltd.
Privacy contact: Neem contact op met iKAGOO
Website: www.ikagoo.com
Terms: Algemene voorwaarden
Request handling: We may verify identity before processing certain privacy requests and will respond within the period required by applicable law.
